Getting from A to B is essential for independence, but for many NDIS participants, the transport budget can be confusing. Does your funding cover a taxi, a support worker’s time, or a public transport pass?
As we covered in our guide on how to maximise your NDIS funding successfully, understanding your specific budget allocations is the best way to avoid stress. If you are trying to navigate your transport options, it is important to know that the NDIS categorises transport funding into three distinct levels.
The Three Levels of NDIS Transport Funding
The amount of funding you receive depends on your specific needs, your ability to use public transport, and how often you need to travel to access your supports.
Level 1: Low-Level Support
This level is designed for participants who have some ability to use public transport but need assistance to access community supports. It is intended to help with everyday activities like attending appointments or social events.
Level 2: Medium-Level Support
This level is for participants who are unable to use public transport without significant difficulty. It provides a higher level of funding to assist with the costs of private transport, such as taxis or rideshare services, for daily activities.
Level 3: High-Level Support
This is for participants who have very limited mobility or complex needs that prevent the use of public transport entirely. It provides substantial funding to ensure you can access your community, workplace, and essential services without barriers.
How to Use Your Transport Funding Correctly
Transport funding is generally paid as a “recurring” amount into your plan. However, because it is specifically allocated for travel, it is vital to keep clear records.
If you hire a support worker to take you to an appointment, the time they spend driving you is usually claimed from your Core – Assistance with Social and Community Participation budget, while the travel costs (like kilometres or tolls) might come from your transport allocation or be billed separately.
Confusion around these claims is one of the most common NDIS audit mistakes we see. As your Plan Manager, we help you categorise these expenses correctly so you stay compliant and avoid any “debt notification” letters from the NDIA.
Can You Change Your Transport Level?
If your circumstances change—for example, if you move further away from your therapist or your mobility needs increase—you can request a review of your transport funding. This usually requires evidence from your support team or therapist explaining why your current level of funding is no longer sufficient to meet your goals.
Need Help Navigating Your Travel Budget?
If you are unsure which level you are on, or you need help tracking your transport claims, reach out to the Permalink team. We are here to ensure your funds are used appropriately so you never have to worry about the “money side” of your mobility.
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📅 Coming Next Week: What is a Plan Managed “Service Agreement” and Why Do You Need One?
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